One of the most important steps of using DocSend is uploading content. You can get started by going to the Content tab to upload your first file!
Accepted File Types
DocSend accepts the following file types and extensions:
- Microsoft PowerPoint (.pptx, .ppt)
- Microsoft Word (.docx, .doc)
- Keynote (.key)
- Images (bmp, gif, jpeg, jpg, png, svg, tiff, webp, heic)
- Videos (3gp, 3gpp, 3gpp2, asf, avi, dv, m2t, m4v, mkv, mov, mp4, mpeg, mpg, mts, ogv, rm, ts, vob, webm, wmv)
Additionally, users on the Standard plan and above can upload additional, download-only file types such as spreadsheets, and more. See Download-only Files for more information.
Upload a File
To upload a new document to your Content library:
- Open the Content page.
- Click Upload Content.
- Click Upload files and folders.
- Locate the document on your desktop or external account, or drag and drop the document from your computer.
- Click Upload.
Switch Upload Provider
You can upload documents into DocSend directly from any of the following external accounts:
- Google Drive
- OneDrive/OneDrive for Business
- Sharepoint Online
Visit our Cloud Upload Providers article for more information.
With multi-asset uploading, you can queue multiple assets to be uploaded from your device or any of the cloud-based services listed above. To upload multiple assets:
- Highlight the desired assets and click Upload.
- While the upload progresses, you can also choose to upload more by clicking Add Files.
- As each asset is uploaded, a progress bar will show the status of the overall asset upload.
DocSend supports image uploads up to 100MB and require the following for a successful upload:
- Acceptable file types: bmp, gif, jpeg, jpg, png, svg, tiff, webp, heic
- Images need to be less than 250 million pixels
- Watermarking is not currently supported for image uploads
- GIFs will be uploaded as GIFs
- Animated file types like webp will upload as jpeg files but download as their original file type
Things to Consider
- Users can upload multiple assets within a folder by dragging and dropping them onto the uploader. Folder structures are not preserved when uploading folders.
- Users can upload multiple files into a Space using the 'Add content' button when accessing a Space. See Managing Files in Spaces.
- Visitors will see the name of your files if you create a link that allows the file to be downloaded. In that case, the file name shown on DocSend will be used as the name of the downloaded file.
- You can change this name at any time by clicking on the file name from the file details page.
Still need help? Reach out to firstname.lastname@example.org!