Available on: Personal* Standard Advanced Enterprise
Overview
Hosting videos on DocSend allows you to see who’s viewing your video and for how long. For those on Standard, Advanced, and Enterprise, you’ll receive deeper insights into which parts of the video your visitors are engaged with the most by leveraging DocSend’s Engagement Score! This score will help you determine what parts of the video keep visitors engaged and which don't. The added benefit? Your video content remains secure and trackable.
Skipping Ahead
- Requirements
- Upload a Video
- Configure Engagement Settings on a Video Link
- Analytics
- Visitor Experience
- Things to consider
Requirements
- Up to 2GB
- File Types: 3gp, 3gpp, 3gpp2, asf, avi, dv, m2t, m4v, mkv, mov, mp4, mpeg, mpg, mts, ogv, rm, ts, vob, webm, wmv.
Upload a Video
To upload a video, follow the same steps to upload a document listed here.
Configure Engagement Settings on a Video Link (Standard, Advanced, Enterprise)
The steps to create a video link are exactly the same as creating a DocSend link. When subscribed to Standard, Advanced, or Enterprise, you’ll be able to configure Engagement Settings on your video file links.
Engagement Settings allow you to customize how the DocSend Video Player behaves when viewed. There are four settings you can configure:
- Pause when backgrounded: The video player will pause when the video player is moved from the foreground of the screen to the background. The player will resume playback when the video is returned to the foreground and played.
- Pause when muted: The player will pause when the video player is muted. The player will resume playback when the video is unmuted and played.
- Disable playback speed change: When enabled, this setting will hide the playback speed selector and disable the option to fast forward.
- Disable forward seeking: When enabled, this setting will prevent attempts to seek a video forward to a point in the video timeline that has not already been viewed. For parts where the video has already been viewed, visitors may seek backward or forward.
Analytics
DocSend offers robust video analytics, providing insights into who is viewing and diving deep into specific viewer behaviors to learn how engaged your visitors are when viewing.
Activity tab
Playback Time (time in seconds)
To the right of the visit log, you can see the total time during a visit whenever the video is played. This includes the time when the video is playing and you navigate away from the page.
Playback Percentage (Donut Graph)
This represents the percentage of seconds of content that a visitor has viewed the video. This can be different from playback time if the playback speed is modified in any way or when seeking is involved.
Visit Engagement Score (Standard, Advanced, Enterprise)
The Visit engagement score provides a summary of your visitors’ engagement with the video. The score is determined by whether your visitor can see and hear the video, as well as how fast the video was playing back. The engagement score does not take into account the playback time and playback percentage metrics listed above.
Engagement events: Mute/unmute, fullscreen/windowed, playback speed, background/foreground of the screen.
The visit engagement score is rated on a categorical scale:
- Highly Engaged (blue): The video is unmuted, visible, fullscreen, and played no faster than 1.25x speed.
- Engaged (green): The video is unmuted, visible, and played no faster than 1.25x speed for most of playback.
- Distracted (yellow): The video is muted or the DocSend video player is in the background for much of playback.
- Ignored (red): The video is muted and the DocSend video player is in the background for much of playback.
- No Signal (gray): There is no engagement data to report as the video was not played.
Visit Count and View Duration Graph
The video visit graph provides a summary of a visitor’s playback journey, giving you second-by- second insight into which parts of the video are played multiple times or skipped over.
Graph:
- Vertical Axis: video play event timestamps (the time and date the user clicked the play button)
- Horizontal Axis: video playhead times
Visit Rows: A row is created every time a user starts or restarts playback.
Ex. When the video is paused, that will end the current row on the graph. As such, when the video is played again, a new row will begin. The same will occur when you seek to a different point in the video (even without pausing) and playback resumes in a new place.
Video timestamps: To obtain the exact time the video was played for, hover on any row and you will see the playhead start and end times.
Engagement Visit Graph (Standard, Advanced, Enterprise)
On Standard, Advanced, and Enterprise plans, you’ll see a colorful graph known as the Engagement visit graph. Rows and segments within rows are color coded following the engagement scores listed above based on how your visitor interacts with the video. Please note, changes in engagement events don’t always introduce a new color.
Note: Hover over the row or segment to view a summary of the engagement data collected.
Performance tab
The Performance tab for video files will include Core Metrics and the Visit Map as outlined in our Performance tab article.
Comparative Stats
The performance graph will show aggregate comparative performance data for the video. You can toggle between different versions to see how each version performs.
Graph:
- Y axis: represents the number of views across all links and visits (including cases where a user has rewound to view the same segment of content multiple times in a single visit),
- X axis: represents video playhead time, broken into ten equal parts.
- Longer videos: data is less granular than shorter videos.
Visitor Experience
Visitors can use the video player bar or the keyboard shortcuts listed below to interact with the video.
Video Player Bar
- Video Title
- Play Button
- Video time
- Full screen
- Volume
- Playback speed (.5x-2x)
Keyboard Controls
- Left/Right Arrow keys: rewind and forward
- M: toggle mute
- F: toggle full screen
- Esc: close full screen or close preview player
- Space bar: pause and play
- 0-9: skip to percentage of video length (ex: pressing 3 will jump to 30% of video)
Video Header Bar
If enabled, download and contact buttons will reflect on the header bar.
Things to consider
- Watermarking is not supported.
- You can only update a video file with another video file. For more information on updating files, see our help center article, Update Existing Content.
- Videos uploaded before August 30, 2022 will remain as download-only files. To host the video using the DocSend video player, upload the video as a new file.
- Zoom functions and page counters are not supported.
- When a visitor does not play the video, you may see a visit with a 0 second playback time and 0% playback percentage.
- The DocSend video player is supported on desktop and mobile devices.
- Videos over 200MB do not display thumbnails
- Engagement: a visitor may only view half of the video but be considered “highly engaged” because all engagement signals (unmuted, fullscreen, etc.) were present when viewing.
- Engagement: When the engagement graph is gray, there is no engagement data to report. You’ll typically see this for videos that were uploaded before October 25, 2022.
- When the device is muted or disconnected from an audio output, the player will not pause.
Related Reading
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Still need help? Reach out to support@docsend.com!