Overview
You can host videos on DocSend and track how long your visitors spend on your video, keeping your video content secure and trackable.
Skipping Ahead
Requirements
- Up to 2GB
- File Types: 3gp, 3gpp, 3gpp2, asf, avi, dv, m2t, m4v, mkv, mov, mp4, mpeg, mpg, mts, ogv, rm, ts, vob, webm, wmv.
Upload a Video
To upload a video, follow the same steps to upload a document listed here.
Analytics
The DocSend video player will show a modified view of analytics compared to regular Document analytics.
Activity tab
- Playback Time (time in seconds): To the right of the visit log, you can see the total time during a visit whenever the video is played. This includes the time when the video is playing and you navigate away from the page.
- Playback Percentage (Donut Graph): percentage of seconds of content that a visitor has viewed. This can be different from playback time if the playback speed is modified in any way or when seeking is involved
Performance tab
For more information, check out the Performance tab help center article.
- Core Metrics
- Avg viewed %
- Visit count
- Number of Downloads
- Visit Map
Visitor Experience
Visitors can use the video player bar or the keyboard shortcuts listed below to interact with the video.
Video Player Bar
- Video Title
- Play Button
- Video time
- Full screen
- Volume
- Playback speed (.5x-2x)
Keyboard Controls
- Left/Right Arrow keys: rewind and forward
- M: toggle mute
- F: toggle full screen
- Esc: close full screen or close preview player
- Space bar: pause and play
- 0-9: skip to percentage of video length (ex: pressing 3 will jump to 30% of video)
Video Header Bar
If enabled, download and contact buttons will reflect on the header bar.
Things to consider
- Comparative stats, visit graph, and page-by-page analytics are not supported at this time.
- Watermarking is not supported.
- You can only update a video file with another video file. For more information on updating files, see our help center article, Update Existing Content.
- Videos uploaded before August 30, 2022 will remain as download-only files. To host the video using the DocSend video player, upload the video as a new file.
- Zoom functions and page counters are not supported.
- When a visitor does not play the video, you may see a visit with a 0 second playback time and 0% playback percentage.
- The DocSend video player is supported on mobile devices.
Related Reading
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Still need help? Reach out to support@docsend.com!