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Space Notifications

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Lynne H.
  • Updated

Available on: Standard, Advanced, Enterprise 

Overview

The Space Notifications feature allows you to instantly notify your Space visitors about any changes you make with a customizable email notification. This means you’ll be able to send an update to specific visitors whenever you make changes to your Space, all without ever leaving your DocSend Space!

Skipping Ahead

Requirements

Before sending a Space notification, your Space MUST meet the following requirements: 

  1. Your Space must have at least one existing link. 
  2. There must be identifiable visits associated with your link.
  3. Your Space link must have Require email to View enabled. See Link Settings Explained for more information. 

Send Space Notifications

Space Owners and Collaborators can set up and send Space Notifications from within the Space by following these steps outlined below: 

Important: With multiple links, visitors are organized under their respective accounts. Checking the box next to each account name will allow you to update all visitors within that account. 

  1. Select the Space Notifications icon. 
  2. Choose the visitors you’d like to update. 
  3. Add an optional message (up to 500 characters and recommended). 
  4. When you’re satisfied with your message and list of recipients, click Send. 

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Stop Space Notifications

If a viewer wants to stop receiving email notifications about a specific Space, they can unsubscribe from receiving notifications about that Space. Each Space has its own subscription rules, so unsubscribing from one Space won’t unsubscribe you from all Spaces.

Note: The Space Notifications button is disabled if a user has a trial account.
When a viewer unsubscribes from a Space, the next time the sender opens the Space Notifications modal, they won’t be able to select that viewer as a recipient.
To unsubscribe from a Space:
  1. Open the email notification from the Space you want to stop receiving email notifications from.
  2. Click click here and the unsubscription notification page will open. 
If you accidentally unsubscribed, you can re-subscribe on the unsubscription page by clicking the Re-subscribe button at the bottom. If for any reason, you close the tab to the unsubscription page, you can re-access the page by clicking on the “click here” text in the notification email again.

Visitor Experience

Once your notification is sent, your chosen recipients will receive an email from support@docsend.com notifying them that the Space has been updated, along with your message, and a link to your newly updated Space.                                                           

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Replies

When a visitor replies to the notification, their message will be sent to the Space Notification sender’s email inbox (outside of DocSend). Please note, only the DocSend user who sent the notification will receive this reply. 

Things to Consider 

  • Space Notifications are not tracked within DocSend at this time.
  • Space Notifications is only available on paid subscriptions at this time. 
  • Custom messages are supported as non-clickable text only. (Links within custom messages will not be clickable by recipients)
  • Space Owners and Collaborators visiting the Space in Preview mode will be excluded from the list of potential recipients when logged into DocSend. Visits outside of preview mode will be included in the list of potential recipients. 

Related Reading

Need more help? Reach out to our Support Team at support@docsend.com.

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