| As a user, you can reset and update passwords for your DocSend account anytime for better protection and when locked out. |
To reset a user’s password:
- On the login page, select the password retrieval or 'Forgot your password' link by clicking on Retrieve it
- Input your email address for your user account, and instruction on how to reset your password will then be sent a specified email address.
- Users will then receive a link to reset their password.
- Requirements when resetting and updating password:
- At least 10 characters
- At least 1 Uppercase letter
- At least 1 Lowercase letter
- At least 1 Digit
- At least 1 Symbol
- Must not be reused as your past 3 passwords
To update a user’s password:
Within DocSend, users can update a password anytime when accessing the password user settings.
Like resetting, updating a new password will require the same following requirements:
- At least 10 characters
- At least 1 Uppercase letter
- At least 1 Lowercase letter
- At least 1 Digit
- At least 1 Symbol
- Must not be reused as your past 3 passwords