Deleting Content

• Deleting Uploaded Content  
• Deleting Links 
• Deleting Folders  
• Deleting Account   
• FAQ

Files: Users have the option to delete links, content, folders anytime in the document details settings. When deleting content, a confirmation message will always prompt prior to deletion. Once deleted, all links, uploaded content, folders, and associated visitor data cannot be restored, so it is recommended that links, content, or folders be archived or disabled whenever possible.

Note: Individual contact information will remain even after deleting a file. 

Links: Users have the option to disable access to a link or delete them if needed located on the bottom of the link setting page. Please note that deleting a link will remove all visitor data and access to visitors.  

Deleting a shared document will remove access to the document, visitor data, and links and is located on the top right more options menu (). For content that needs to be archived, we recommend moving the content into a separate archive folder, which can be created by selecting the folder option. 

Folders: Deleting all folder will delete all content in the folder and by extension all links and visitor data. We always recommend evaluating the content in the folder prior to deletion.

• For Personal Folders - The content uploader is the only one able to delete their own content.
• In Shared team folders - Only the content creator, Owner, or Admin of the user account can delete content.

Deleting your account: Please reach out to support@docsend.com for further assistance.

FAQ: 

1. Can files, links, or folders be recovered once deleted? 
   • DocSend is unable to recover any deleted files, links, or folders.
     
     
2. Are contacts deleted when a file, link, or folder are deleted?
   • Contacts will not be deleted and are still visible under contacts.
     
     
3. Can I recover my user account once deleted?
   • User accounts can be deleted but cannot be recovered once deleted. We recommend keeping the user account in case a user decides to use the account again.