In some cases, content with custom fonts may appear different once uploaded into DocSend or could result in an upload error. Keep reading for steps on troubleshooting font-related issues in DocSend!
If you're experiencing any upload or rendering issues, you can change your font, export your document as a PDF, or if you’re using Microsoft software, try embedding a custom font.
Changing your font to a standard font included in your software tends to resolve any odd font rendering issues. Visit the Microsoft font list for more information on types of acceptable fonts.
Export as PDF
If you’re experiencing rendering issues where your custom font and formatting reflect differently than what was configured, exporting your document as a pdf and uploading it to DocSend can potentially preserve your document without having to make changes to your font.
Embed Custom Fonts (PC Only)
On a PC, you can choose to embed Word or PPT files by selecting the option located in the save settings. To embed custom fonts:
- Open the File menu and select Save as.
- Select Tool from the Options menu.
- Select Save.
- Check the box next to Embed fonts.
For Mac Users
Mac does not currently support embedding fonts on Powerpoint, Word, or Keynote files. Users should instead change their font or export the file as a PDF to upload into DocSend. However, Mac Office 2016 (version 16.10 or higher) or Office 2019 will be able to render and view embedded fonts.
Note: Mac users can also choose to purchase other solutions such as Presentation Font Embedder to embed custom fonts.
Things to Consider
- If your upload issue is unrelated to a custom font, please reach out to firstname.lastname@example.org or review the related articles linked below.
Still need help? Reach out to email@example.com!