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Common Upload Errors FAQ

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Jimmy Kim
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Embedding Custom Fonts
Uploading content with custom fonts may appear different once uploaded into DocSend. If you are experiencing any font issues, you can choose to:

  1. Change the custom font to a more standard option.
  2. Export the file as a PDF, preserving the fonts used but changing the file type to PDF.
  3. Embed the font into the presentation, which will preserve both the fonts and file type.

Embedding fonts for PC
Users on PC can choose to embed Word or PPT files by selecting the option located in the save settings. To embed custom fonts:

  1. Choose File menu and select Save as.
  2. Select Tool menus Options.
    img_59efab53c77f6.png

  3. Select the Save tab.
    img_59efab73f2b0a.png

  4. Select Embed Fonts options.
    img_59efabbcdccbf.png

For Mac users
Mac does not support embedding fonts on Powerpoint, Word, or Keynote files. Users should instead change the existing font choices or export the file as a PDF to upload into DocSend. However, Mac Office 2016 (version 16.10 or higher) or Office 2019 will be able to render and view embedded fonts.

Screen_Shot_2018-05-21_at_3.17.55_PM.png
Note: Users on mac can also choose to purchase other solutions such as Presentation Font Embedder to embed custom fonts. 

Password-Protected Files
DocSend does not support files that are password protected. Instead, all users can add more protection to files utilizing the link options available such as: 

For Advanced users, they can utilize enhanced-security features such as:

For more details, feel free to visit our help center Security section. If you don’t want to use DocSend’s security features, removing the password will allow you to upload the file. 

Note: This message will appear if your document is password protected under the document name.image1.png

Documents Marked as Final
Documents edited and marked as final must be edited and unmarked as final or exported as a PDF file to upload into DocSend. Attempting to upload the file without unmarking as final will trigger this error message below:

marked_final.png

To unmark the document:

  1. Open the presentation.
  2. Select ‘Edit Anyway.’
  3. Resave the file unmarked as final.
  4. Reupload the unmarked document into DocSend.

unmark_final_windows.png

 

For any issues with file types, extensions, or upload limitations, check out our articles on:

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