How to access your support options
To access your support options:
- Log in to docsend.com.
- Click your avatar (profile picture or initials) in the upper right.
- Click Settings.
- Under the Personal tab, click Support.
How to request email support
Email support is available to customers on Personal, Standard, Advanced, and Advanced Data Room plans.
To contact DocSend support:
- Log in to docsend.com.
- Click your avatar (profile picture or initials) in the upper right.
- Click Settings.
- On the Personal tab, click Support.
- Note: If you’re on DocSend Standard, Advanced, or Enterprise, you’ll receive an email response within 1-3 business days (Monday-Friday).
How to request live chat support
Live chat support is only available for owners and account admins on Advanced and Advanced Data Room plans.
To request live chat support:
- Log in to docsend.com.
- Click your avatar (profile picture or initials) in the upper right.
- Click Settings.
- On the Personal tab, click Support.
- Click the Request a chat button.
- If you’re on DocSend Personal, Standard, Advanced, or Advanced Data Room, live chat support is available Monday-Friday, from 6:00am–5:00pm PST.
How to request phone support
Phone support is only available for owners and account admins on DocSend Standard, Advanced Data Room, and Enterprise plans.
To request phone support:
- Log in to docsend.com.
- Click your avatar (profile picture or initials) in the upper right.
- Click Settings.
- On the Personal tab, click Support.
- Select your country and enter a number that can be dialed directly.
- Click the Request a call button. A support agent will call you shortly.
- If you’re on DocSend Standard, Advanced, or Advanced Data Room, phone support is available Monday-Friday, from 6:00am–5:00pm PST. If you need support outside of these times, visit the DocSend help center, 24 hours a day, 7 days a week.