| This article describes a feature available to customers on all DocSend plans, unless stated otherwise. |
You can easily disable access to any DocSend link you’ve created. This real-time update gives you more control over who and when visitors can access the content you share.
Best practices
Get email notifications
When visitors try to access disabled links, they’ll see a banner informing them that the content is no longer available and to contact the owner. If you are the owner, you’ll receive email notifications about attempted visits. Since the visitors didn’t access the content, detailed visitor information, such as name and email, won’t be recorded. You can turn off these notifications. However, we recommend keeping them enabled so you can quickly re-enable link access in the notification message. Learn how to manage notification settings.
Control exactly who can access your content
For better control, we recommend creating separate links for each recipient. This allows for a more granular level of access management.
Don’t delete links
Although you can delete links to remove access, we advise against it since deleting links also deletes the associated visitor data. Deleted links and their data can’t be recovered.
Table of contents
How to disable access to a document link
You can immediately restrict access to a document by disabling the link.
- Click Content in the left sidebar and open your document.
- Navigate to the All Links section.
- Toggle off the Link accessibility button.
- Note: The light gray color indicates that the button is “off”.
How to disable access to a space link
- Click Spaces in the left sidebar and click on the name of the space you want to update.
- Click the Share button to access your space links.
- Toggle the Visible to Others button to No for the space you want to disable access. Toggle the button to Yes to reenable access.
- You can also disable access to individual files within the space instead of the entire space. Learn how to manage content in spaces.
Alternatively, you can disable individual files in a Space rather than the entire Space. For more details, check out our article on Managing Content In Spaces.
Note: If you are on the Advanced or Advanced Data Rooms plan, you can control what files and folders individual link can (also called data rooms) offer two main ways to share high volumes of content with others. You can create a group with a list of approved members, or you can create and share a link to your data room. This article goes over the main differences between groups and links.
Related Reading
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Still need help? Reach out to support@docsend.com!